Privacy Policy

Effective Date: September 18, 2026

Welcome to Wavi. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our mobile applications.

Information We Collect

We may collect your name, email address, phone number, profile or boat photos, booking and journey details, purchase history, payment information, and Driver payout account details when you register or use our services. We also collect location data to provide nearby jetty information and active-journey boat tracking. Android devices may provide a notification token when notifications are enabled.

Wavi Location Tracking

The Rider app uses location while the app is in use to show nearby jetties and services. The Driver app uses background location during a journey the Driver has explicitly started so Riders can see the boat's live position.

Wavi collects location information while the app is in use and, when necessary for an active service, while the app is running in the background.

For drivers and vessel operators, Wavi uses background location to provide customers with the accurate, real-time location of the driver or vessel during an active service.

For customers, location information helps Wavi provide accurate location-based services and allows customers and drivers to locate and coordinate with one another when completing a booking.

Background location may be used for services including courier deliveries, vessel charters, and oil shipment transportation, where real-time tracking helps customers monitor the progress and location of their service.

Your location is used to support real-time tracking, improve transparency between customers and service providers, and facilitate the safe and efficient completion of booked services.

By selecting Allow, you consent to Wavi accessing your location for these purposes. Driver background tracking stops when the journey ends. You can change or revoke location permission at any time in your device settings.

Service Providers

We use service providers including Paystack for payments and Driver payouts, Google Maps for mapping and location services, Firebase for supported app infrastructure, and cloud hosting and storage providers. These providers process information under their own terms and our agreements with them only as needed to provide the service.

How We Use Your Information

We use the information we collect to operate, maintain, and provide you with the features and functionality of the Wavi service, to process payouts for Captains, and to communicate with you about your rides and account.

Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable.

Data Retention

We retain personal information only for as long as necessary to provide our services, maintain and improve the app, comply with legal and regulatory obligations, resolve disputes, enforce our agreements, and protect the security of our users and services.

When personal information is no longer required for these purposes, we will delete it, anonymize it, or otherwise securely dispose of it in accordance with applicable law.

Some information may be retained for a longer period where required by law or where necessary to establish, exercise, or defend legal claims.

Data Deletion

You may request deletion of your personal information at any time, subject to applicable legal and contractual requirements.

You can initiate account deletion directly from Profile or Settings in the Wavi Rider and Wavi Driver apps. If you cannot access your account, email hello@wavviii.com from the address associated with the account and clearly request deletion.

Completing in-app account deletion permanently removes your login, external-login links, contact details, profile photo, saved payment methods, notification records, and, for Drivers, payout account data and active boat or fleet assignments.

Booking, payment, ride, journey, organization, fleet, and boat records required for operational, financial, tax, fraud-prevention, dispute, or safety purposes remain linked only to a non-identifying anonymized profile. They can no longer be used to sign in or directly identify you through the deleted profile.

We retain a limited account-deletion audit record containing the account email, internal account identifiers, deletion timestamp, source IP address, user agent, and request identifier. We use this record only for security, fraud prevention, legal compliance, and resolving disputes about who requested deletion. Other information may be retained where required or permitted by applicable law.

Contact Us

If you have questions or comments about this Privacy Policy, please contact us at hello@wavviii.com.